Privacy Policy

This privacy policy explains how Kave Home Mauritius (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services, or make a purchase from kavehome.mu (the “Site”) or otherwise communicate with us regarding the Site (together, the “Services”). For the purposes of this privacy policy, “you”, “your” and “yours” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully. By using and accessing the Services, you agree to the collection, use and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access the Services.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our Services may include:

• Contact details such as your name, address, phone number and email.
• Order information such as your name, billing address, shipping address, payment confirmation, email address and phone number.
• Account information such as your username, password, security questions and other information used for account security purposes.
• Customer support information, including the information you choose to include in communications with us, for example when you send a message through the Services.

Certain features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do so, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information related to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (for example bank account, credit or debit card, billing address information) to process your payment in order to fulfil your orders and provide you with the products or services you requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this privacy policy. See also the section below, Website and Third-Party Links

How we use your personal information

• Providing products and services. We use your personal information to provide the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating any returns and exchanges, and providing other account-related features and functionality. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as set out in its privacy policy and consumer privacy policy
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, SMS or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites
• Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details. If you believe your account has been compromised, please contact us immediately Communicating with you and improving the Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest in being responsive, providing effective services and maintaining our business relationship with you

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with powering our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services, including to remember your actions and preferences, to run analytics and better understand user interaction with the Services, in our legitimate interest of administering, improving and optimising the Services. We may also allow third parties and service providers to use cookies on our Site to better tailor services, products and advertising on our Site and other websites

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies may negatively affect your user experience and may cause some Services, including certain general features and functionality, to work incorrectly or no longer be available. In addition, blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, legitimate purposes and other reasons subject to this privacy policy. These may include:

• Vendors or other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
• Business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct us to disclose, or otherwise consent to, our disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or within our corporate group, in our legitimate interest of running a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.

We have disclosed the following categories of personal and sensitive personal information about users for the purposes described above, in the sections “How we collect and use your personal information” and “How we disclose personal information”:

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you

Website and Third-Party Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on those sites. Information you provide on public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without any limitation on our use of it or that of any third party. The inclusion of such links does not, by itself, imply endorsement of the content of those platforms or their owners or operators, except as stated in the Services

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request deletion.

As of the effective date of this privacy policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security” In addition, any information you send to us may not be secure while in transit We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, for example whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may in some cases decline your request as permitted by law.

• Right to access/know: You may have the right to request access to the personal information we hold about you, including details relating to how we use and share your information
• Right to deletion: You may have the right to request that we delete personal information we maintain about you.
• Right to correction: You may have the right to request that we correct personal information we maintain about you.
• Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we decline to process your request. You may do so by responding directly to our refusal.
• Managing communication preferences: We may send you promotional emails, which you may opt out of at any time by using the unsubscribe option shown in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge your complaint with your local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside the country where you live. Your personal information is also processed by employees and third-party service providers and partners in those countries.

If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the competent authority of the United Kingdom, as relevant, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of your rights, please call or email us at tools@kavehome.com or contact us at Roche Bois, Port Louis, 12104, MU