Terms and Conditions

1. Purpose

The entire website www.kavehome.com is the property of: Kave Home S.L.U (hereinafter referred to as “Kave”).

The registered office is located at calle Tallers, 14, 17410 Sils, Spain.

VAT number B-55.159.271

Registered in the Commercial Register of Girona (Spain) in volume 2910, Folio 92, Page GI 54360.

Any individual placing an order must first read and accept these General Terms and Conditions of Sale.

Kave reserves the right to modify these General Terms and Conditions of Sale at any time. Any changes made will not apply to purchases made before their approval, which will in any case be governed by the General Terms and Conditions in force at the time of those purchases. It is the user's responsibility to be aware of the General Terms and Conditions of Sale in force at the time of the purchase process.

These General Terms and Conditions may be supplemented or modified by specific clauses or conditions pertaining to certain products, especially insofar as they may exclude any right of withdrawal, exchange, or return. Please carefully consult the product information to be aware of these specific conditions.

The electronic document in which the contract is established will be kept by Kave and can be consulted on our website, after authentication using your username and password or by the means established according to the circumstances. This copy can be requested in paper format from Customer Service, client@kavehome.com, whose contact details are specified in Clause 12 of these General Terms and Conditions of Sale.

By accepting these conditions, the user acknowledges being of legal age and having sufficient legal means to be bound by these General Terms and Conditions of Sale.

2. Applicable Regulations

This online contract is subject to Spanish law and more particularly to the legal regime imposed by Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE). The online contract will not be registered by a third party, and the language of subscription is Spanish.

These General Terms and Conditions can be saved and reproduced at any time by the user making a purchase through their internet browser and must be accepted before proceeding with payment for the products.

3. Creating a Customer Account

To access online purchases on the Kave website, it is not necessary to register as a user of this website (www.kavehome.com), and it is therefore possible to make purchases without registering.

Registration as a user is free and must be done via the "Registration" tab on the website itself. At the end of the registration process, you will receive a confirmation email indicating that the process has been successfully completed.

The user can access their customer account with their username and password, or with the resources that, in each case, allow Kave to authenticate its users. In their account, the user will find useful information such as details of past orders or the shipping address provided.

The user can unsubscribe at any time by sending an email to the following address: client@kavehome.com. Unsubscribing as a user will result in the deletion of their personal data.

4. Validity Period of the Offer

Without prejudice to the provisions of specific legislation, offers sent electronically are valid for the period set by Kave or, failing that, as long as they remain accessible to recipients.

5. Purchase Process

The purchase process includes the following steps:

(i) Product Selection: browse our site and click on the "Add to Cart" button each time you want to add a product to your cart. The cart contains the name of the selected product, the quantity, and the price in euros.

(ii) Start of the Purchase Process: to start the purchase process, click on the "Order" button.

(iii) Filling in Purchase Details: before choosing the payment method, you must fill in your purchase details and correct any errors in data entry. Once you have verified your information, you can validate your order.

(iv) Choice of Payment Method: select the desired payment method, accept the General Terms and Conditions of Sale by ticking the dedicated box, and click on the "Place Order" button. At this point, the contract is fully concluded.

(v) Purchase Confirmation: upon receipt of your agreement, Kave will send you a confirmation notification that you can save and which will contain the following information:

• Order number
• Order date
• Summary of products included in the order.

Kave will confirm the order by email within 24 hours of receiving the order.

Throughout the purchase process, these General Terms and Conditions of Sale, as well as the final price of the selected items, can be consulted.

Once the purchase is confirmed, the customer cannot modify or cancel the order except in cases provided for by law or by these General Terms and Conditions of Sale.

6. Verification of Dimensions and Home Access

User Responsibility for Space Dimension Verification

By placing an order on our platform, the user expressly acknowledges and accepts that it is their responsibility to verify and ensure that the dimensions of the purchased product are suitable for the space where they intend to install it.

Responsibility for Access Verification in Case of Home Delivery and/or Assembly Services

If the user has subscribed to home delivery and/or assembly services, it is their responsibility to verify and ensure beforehand that the dimensions of the product, including its packaging, are compatible with the access points and spaces in their home: doors, corridors, elevators, or any other element that may hinder delivery or, if applicable, assembly of the product in the desired location. KAVE disclaims all responsibility in case of impossibility of home delivery and/or assembly due to access or space issues.

Application to Personalized and Non-Personalized Products

The above provisions apply to all products, whether personalized or not. As personalized products cannot be returned, it is particularly important that the user takes all necessary precautions to verify dimensions and access before finalizing their purchase.

Additional Delivery Costs

Any additional costs resulting from rescheduling delivery or the need to use special services to deliver the product due to home access issues will be borne by the user.

Product Dimension Information

Product dimensions, including those of their packaging, are indicated in the technical sheet of each product, under "Product Details."

7. Price, Taxes, and Shipping Costs

All prices indicated on the website are in euros and include applicable taxes and duties in Spanish territory, without prejudice to the fact that the purchase of items from another territory may incur the collection of applicable taxes and/or duties. Kave, through the bank details entered by the user on the website, will deduct the final amount of the order.

Shipping costs will be specified at the end of the purchase process, and you will need to choose the desired shipping method. These shipping costs will be entirely borne by the user.

Before confirming the price via the "Place Order" option, the user can consult the final detailed price of your order, and if applicable, the amount of any discounts or promotions applied, as well as transport costs, taxes, duties, or other complementary services.

The prices of items may vary at any time according to Kave's pricing policy. Products purchased will be invoiced at the price in effect at the time of purchase.

8. Payment

Users can pay for their purchases using one of the following methods:

a) By bank card issued by a recognized financial institution.

The payment of the customer's order is made in real time through a virtual point of sale and after verifying the accuracy of the data provided.

b) By PayPal.

c) By bank transfer.

d) By Oney, payment in installments.

Kave guarantees that the personal data obtained through the registration form filled out by the user will be processed securely and confidentially.

Installment Payment

Installment payment is now available with Oney. Please consult the conditions here.

9. Invoice

Kave will send you proof of purchase by email to the address provided by the user. Similarly, Kave offers the possibility to download the invoice from the "My Orders" tab of the customer account. Once the user has selected the order for which they need the invoice, they simply need to click on "Download Invoice."

If the user placed an order as a guest, they can download the invoice by creating an account with the same email address used when placing that order. Then, they can follow the process explained above.

10. Delivery

Orders can be shipped to the following countries: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain (excluding the Canary Islands), Estonia, Finland, metropolitan France (including Corsica), Hungary, Ireland, Italy (including Sicily and Sardinia), Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia, and Sweden.

Deliveries take place from Monday to Friday. The user can specify any shipping information at any time, as well as the delivery method based on the options provided by Kave.

Delivery costs for products are indicated during the purchase process. The user can consult the delivery methods and costs for metropolitan France and Belgium at any time via the following link: https://help.kavehome.com/fr-fr/faq-0001/

The user becomes the owner of the goods once the agreed price has been fully paid.

If delivery cannot take place, Kave is entitled to terminate the contract due to impossibility of delivery and without prejudice to any rights Kave may assert in the event of intentional fault or negligence on the part of the user.

Kave is not responsible for the condition in which products are delivered to the user or for non-delivery of the order within the agreed deadlines for reasons attributable to the user.

The user assumes the risks concerning the products at the time of their delivery, regardless of when the user becomes the owner. Therefore, Kave is not responsible for theft, deterioration, damage, or loss of products that occurs after their delivery to the user.

11. Responsibility Regarding Delivery

Kave does not guarantee the permanent availability of products, being exempt from all liability as long as this does not constitute a fraudulent violation on the part of Kave, or that it arises from errors in the unavailability of the telematics data transfer network service not controlled by Kave.

Similarly, Kave is released from its delivery obligations under Article 9 above and is not responsible in this regard in the following cases:

a) Total or partial non-payment by the user.

b) Omission or inaccuracy of information that, in accordance with Articles 3, 5, 6, and 7, the user must provide in the order form at the time of ordering.

The gift card (the "Card") is valid for the purchase of products sold on www.kavehome.com.

The Card is the property of its issuer: KAVE HOME, S.L.U. with Tax Identification Number B55159271, domiciled at C/Tallers 14, 17410 Sils (Girona, Spain), its holder being a mere custodian.

The Card is a bearer document. Responsibility for its use and safekeeping rests solely with its holder. It will not be replaced in case of theft, loss, or deterioration.

The Card will only be valid for purchases made in European Union countries.

The Card will be valid for ten (10) years from the date of its activation. Upon expiration of the validity period, the Card cannot be used for purchases, nor can it be reactivated, nor will any unused amount be refunded. You can check the Card's expiration date in the "My Orders" section of your customer account.

The Card's balance cannot be refunded or exchanged for cash. The Card cannot be used to purchase another Card. You can check the available balance on the Card in your user account on www.kavehome.com.

If your purchases are fully covered by the Card, the only accepted payment method will be this Card. If your purchases are not fully covered by the Card, you can use the available payment methods at the time of purchase.

It will only be possible to use one gift card per order as a payment method.

The return of an unused Card will be accepted, subject to the terms and conditions indicated in paragraph 11.1 of the General Terms and Conditions of Sale.

The exchange and/or return policy for orders paid with the gift card will be the same as for other orders placed on www.kavehome.com. If applicable, the refund of amounts paid using the Card will be made by increasing the available balance on the same Card. In case of total or partial refund of orders for which the card was used with another payment method, the refund amount will first be credited to the card and, if there is still an amount to be refunded, this amount will be credited to the other payment method used.

A fraudulently obtained Card will be void, cannot be used for the purchase of products, and its amount will not be refunded.

In the event of acquiring the Card, Kave Home will not be responsible for the non-receipt or delay in the receipt of the Card by its recipient, for reasons not attributable to Kave Home, including, but not limited to, (i) deficiencies in communication systems; (ii) inaccuracy of the Card recipient's data provided by the Card buyer, (iii) inability to deliver the Card to the provided email account, or (iv) the consideration of the provided email as spam or junk mail.

12. Returns

12.1. Withdrawals

In accordance with Spanish legislation, the user has a right of withdrawal under which they can return the received product if they find that it does not meet their expectations.

The exercise of this right of withdrawal is reserved for users acting as consumers and/or users, in accordance with the definition given to them by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users. This right can be exercised within a maximum period of fourteen (14) calendar days from the date of receipt and according to the official calendar of the place where the goods were delivered. To exercise this right, the product must be in perfect condition and in its original packaging.

The refund of the purchase price will be made after verification of the condition of the merchandise and using the same payment methods used during the order and, within a maximum period of fourteen (14) calendar days from the date of receipt of the withdrawal request, provided that Kave handles the collection of the product. In the event that the user returns the product through the carrier of their choice, the fourteen (14) day period begins from the moment Kave becomes aware of the shipment of the product or, failing that, from the date of receipt of the product.

Kave will only cover the costs of returning goods if the initial shipment was intended for the Spanish, French, or Italian markets, when exercising the right of withdrawal. If the customer chose a premium delivery option, only the price difference between standard delivery and premium delivery will be reimbursed. The user is responsible for the return costs and must return the products to the address specified by Kave at any time, or failing that, to the following address: Polígono Industrial Pla de la Mata, sector S-3, Carretera Hostalric-Blanes C-35 km. 72, 08495 Fogars de la Selva (Barcelona), Spain.

In the event that the products do not arrive in perfect condition, Kave reserves the right to reduce the amount of the refund for the order and may keep any amount that the user may owe for non-compliance with the obligations set forth in these terms and conditions.

12.2. Defective product or product damaged during transport

If the product was damaged during transport, it is essential that the user reports it by phone on the same day the goods are received and notes it on the carrier's delivery note. To report this type of incident, the user must follow the instructions provided via the following link: https://help.kavehome.com/fr-fr/faq-0019/

Kave will cover the shipping costs for the delivery and return of the product.

If the user wishes to return the product using a transport company other than the one offered by Kave, and if the transport company chosen by the user offers higher rates, the user will pay the difference in transport costs.

Before unpacking a product, the user must check that the product matches the model ordered (model, color, size, finish, etc.), that the packaging has no defects, and that the number of packages matches that indicated on the delivery note, making an immediate claim in case of any anomaly. If the user detects an anomaly before opening the product, Kave requires that the product's packaging not be opened, and that the user indicates "accepted subject to verification" on the delivery note, stating the reason.

In the event that the user is not satisfied with the condition of the delivered products, they must contact Kave immediately at the following telephone number: 01 83 75 34 69 or by email at client@kavehome.com and always within 24 hours of receiving the order.

13. Customer Service

For any questions or incidents, you can consult our Frequently Asked Questions https://help.kavehome.com/fr-fr/ and contact Kave's customer service by email or by phone at the number indicated below and during the specified opening hours.

Telephone: 01 83 75 34 69

Address: calle Tallers 14, 17410 Sils, Girona, Spain.

Opening hours: Monday to Friday, from 8:00h to 19:00h.

Email: client@kavehome.com

14. Warranty

If the user acts as a consumer and user (in accordance with the Consumer Code), all our products benefit from a 2-year legal conformity warranty, starting from the delivery date of the product in question. In case of repair of purchased products, the warranty period will be extended by an additional 6 months.

The warranty is expressly excluded in the following cases:

a) Transport, accidents, misuse, and other damage not due to normal use of the product by the customer after delivery of the goods. This warranty only covers transport damage caused before receipt of the material.

b) Transport of the product without its original packaging.

c) Burns, cuts, scuffs, abrasions, marks, scratches, or other damage caused by animals or by improper use of the product.

d) Use or contact with chemical products (acids, solvents, dyes, paints, ammonia, lacquers, or other hair products...) or treatment with cleaning products not suitable for the specific upholstery of the guaranteed product.

e) Deterioration of color due to exposure of the product to sunlight or other heat sources.

f) Indirect damages and any loss of any kind.

g) Personal and/or material damage caused by the user's non-compliance with the rules and instructions given by Kave for the installation, use, and maintenance of the product.

15. Force majeure

Kave is not responsible for the total or partial non-performance of the obligations arising from this contract or for any delay in its performance if such non-performance is due to circumstances of force majeure, including general, territorial, or sectoral strikes, floods, fires, etc.

16. Personal data protection

In accordance with the provisions of Organic Law 3/2018 of December 5 and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as current regulations, we inform you that your personal data collected through this contract will be processed by Kave Home, S.L.U. in order to fulfill the commercial relationship between you and our company.

Personal data may be communicated to third parties, provided that such communication meets a need for the improvement, compliance, and control of the commercial relationship, and/or is limited to the purposes mentioned above, in accordance with current legislation in this area.

We inform you that you may at any time exercise your rights of access, rectification, cancellation, opposition, deletion, restriction of processing, and portability at the registered office of the said company or by sending an email to the following address client@kavehome.com

You can find more details regarding the processing of personal data in Kave's website Privacy Policy here.

17. Intellectual property

Kave retains all intellectual and industrial property rights, including trade secret rights, concerning all plans, standards, graphics, diagrams, illustrations, photographs, samples, and other documents, whether in electronic, printed, pre-printed form, or as brochures, provided to the user in the context of the manufacture, sampling, and marketing of its products.

18. Authorization for the use of Material on Kave Home's social networks and communication channels

By agreeing that Kave Home may use the content (photograph or video, hereinafter the "Material") published by you on your social networks, you grant Kave Home a free, non-exclusive, transferable, and territorially unlimited authorization to use, reproduce, publish, and distribute this Material. This authorization includes its use on social networks, the website, and any other official digital or physical communication channel of the Company in all countries where Kave Home is present, for a period of 1 year from the date of acceptance of this assignment.

Kave Home may make modifications to the Material to adapt it to different formats, styles, or media as necessary, while respecting its original essence as much as possible. Furthermore, Kave Home recognizes and respects the authorship of the Material and will, wherever possible, include an attribution to the original creator.

If the Material contains images of individuals, you guarantee and declare that you have all necessary rights, consents, and authorizations from these individuals for the assignment of their image under the terms established herein. In addition, you warrant that the Material does not infringe on the rights of third parties, including, but not limited to, intellectual property rights or image rights.

Finally, you release Kave Home from any liability for any third-party claims related to the use of the assigned Material.

19. Nullity or cancellation, applicable law and competent jurisdiction

If any provision of this contract is found to be null, voidable, illegal, or unlawful, then, to the fullest extent permitted by law:

(a) Such declaration shall not invalidate the rest of the contract, which shall remain in full force and effect.

(b) The invalid or voidable provision(s) shall be replaced or preferably adjusted to be declared void.

These General Terms and Conditions of Sale shall be governed by or interpreted in accordance with Spanish law. Kave and the user agree to formally waive any other jurisdiction and to submit any disputes that may arise from the delivery of the products or services covered by these General Terms and Conditions of Sale to the Courts corresponding to the user's domicile.

The user may appeal to the jurisdiction of the judges of the city of Girona (Spain).

In accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013, and Law 7/2017 of November 2, we provide you with the link to the European Union's online dispute resolution platform:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show/privacy-policy/